Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when a User visits our site, registers on the site, places an order, fills out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities. When Users visit the Site, place an order, fill out forms, or otherwise use the site, Users acknowledge that they voluntarily submit any personal information collected by One Yellow Rabbit by those means.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. This information does not personally identify the User.
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How we use collected information
One Yellow Rabbit may collect and use Users personal information for the following purposes:
- To improve customer service
- To help us respond to your customer service requests and support you needs more efficiently.
- To personalize User experience
- To understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
- To improve our products and services.
- To process payments
- To run a promotion, contest, survey or other Site feature (and only if the User choses to participate in one of these features)
- To send Users information they agreed to receive about topics we think will be of interest to them
We may use the email address provided to send the User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. One Yellow Rabbit retains personal information only for as long as is reasonably required for legal or business purposes, after which time the information is destroyed or is rendered non-identifying so that it can no longer be used to identify individuals.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
One Yellow Rabbit electronic communications comply with Canada’s Anti-Spam Legislation (“CASL”) and Users who decide to opt-in to our electronic communications acknowledge that they consent to One Yellow Rabbit sending them Consumer Electronic Messages (CEMs) that may include company news, updates, related product or service information, etc.
If at any time the User would like to unsubscribe from receiving future CEMs, simply click the unsubscribe link located at the bottom of each email and follow the instructions or User may contact us at the contact info listed below to withdraw their consent to receive CEMs.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Withdrawal of consent
Users have a right to withdraw or vary their consent to collection, use and disclosure of personal information at any time.
Access to personal information
Users have a right to request access to their personal information collected by One Yellow Rabbit, and a right to be informed about use or disclosure of their personal information.
This document was posted on October 18, 2023